Roland Corporation U.S.
One of the leading music products companies in the industry, Roland Corporation U.S. has employment opportunities for dynamic, resourceful, results-driven individuals determined to make a difference in contributing to our success.
We are an organization of dedicated people committed to creating and distributing superior musical products. Our core values are focused on customer service, innovation and creativity, quality, and the contagious enthusiasm among our employees.
We have an excellent benefit package, as part of our total compensation, which includes medical, dental, vision, life insurance plans, disability plans, vacation and holiday pay, and a great 401(k) plan.
Roland Corporation U.S. is an Equal Employment Opportunity employer. In accordance with the Americans with Disabilities Act, please contact the Human Resources department if at any time during the interview process you feel a reasonable accommodation is required to facilitate the interview or job functionality.
Roland does not accept unsolicited resumes from any sources other than from the candidates themselves.
Please send all resumes to employment@rolandus.com.
Current Openings
Dealer Sales Support – US Independent Accounts
Division: North American Sales Operations
Reports to: Sales Support Supervisor
Summary Description
The Dealer Sales Support role for US Independent US Accounts provides administrative, operational, service and sales support to the US sales team and customers, focusing on B2B MI, Piano and other independent dealer channels. This position helps drive sales effectiveness by managing orders, maintaining accurate account information, providing support and serving as a key point of contact between sales, customers, and internal departments. This role ensures a high level of service, timely execution, and strong ongoing relationships with independent accounts and Roland sales staff.
- Support sales representatives with order entry, pricing, promotions, and account settings
- Serve as a primary sales support contact for independent accounts regarding orders, product availability, and inquiries
- Maintain accurate customer records, contracts, and sales data in CRM and order systems
- Coordinate with logistics, finance, and operations to resolve order or delivery issues
- Assist with sales reporting, forecasting, and tracking account performance
- Help prepare sales materials, presentations, and account reviews
- Maintains electronic and hard copy documents, forms, and related paperwork as required for interdepartmental purposes
- Perform other duties or special projects as requested by supervisor or VP
Employment Standards
Education/Experience: High School diploma and some college courses with 3-5 years of related sales support, MI industry or B2B experience preferred.
Skills: Ability to accurately enter data at 40-50 words per minute. Strong organizational, communication and problem-solving skills. Customer-focused mindset with attention to detail. Ability to manage multiple accounts and priorities in a fast-paced environment. Proficiency in CRM systems, ERP systems, Microsoft Office (Excel, Word, Outlook), B2B platforms, order processing or sales support experience is a plus.
Knowledge: Employee must be highly customer oriented with a helpful, friendly telephone and email and other electronic communication methods that enable them to work with dealer accounts personnel, field sales reps, and all internal RUS customer/partners. Business acumen and willingness to learn. Experience with on-line remote computer work and ability to maneuver around/inside websites, ERP systems, inventory and sales reporting platforms. This role is essential to supporting revenue growth and dealer service level within the independent account segment.
Work Environment
The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this job.
Location of Position: Position will be based in Los Angeles County and requires the employee to work onsite one or more days per week as part of a hybrid schedule. Any remote work/telecommuting arrangement may be discontinued by the Company at any time and at the discretion of the Company.
Salary Range: $50,000–$52,000
Full-time Position (non-exempt)
This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
Pay periods are bi-weekly. Company offers excellent salary, and benefit package will include medical, dental, vision, 401(k), and much more. If interested, please send resume with salary history to employment-rus@roland.com. NO AGENCY PHONE CALLS, PLEASE.