Roland - Company - Employment Opportunities

Employment Opportunities

Roland Corporation U.S.

One of the leading music products companies in the industry, Roland Corporation U.S. has employment opportunities for dynamic, resourceful, results-driven individuals determined to make a difference in contributing to our success.

We are an organization of dedicated people committed to creating and distributing superior musical products. Our core values are focused on customer service, innovation and creativity, quality, and the contagious enthusiasm among our employees.

We have an excellent benefit package, as part of our total compensation, which includes medical, dental, vision, life insurance plans, disability plans, vacation and holiday pay, and a great 401(k) plan.

Roland Corporation U.S. is an Equal Employment Opportunity employer. In accordance with the Americans with Disabilities Act, please contact the Human Resources department if at any time during the interview process you feel a reasonable accommodation is required to facilitate the interview or job functionality.

Roland does not accept unsolicited resumes from any sources other than from the candidates themselves.

Please send all resumes to employment@rolandus.com.

Current Openings

Store Manager, Roland U.S.

Division: Roland Retail Store NYC
Reports to: Director of Retail
Salary Pay Range: $95k to $105k (Plus Bonus)
Full-Time Position (Exempt)

Role Purpose:

Roland is opening a flagship retail experience in the heart of New York City, and we're looking for an experienced, passionate, and people-first Store Manager to lead our flagship location, inspire a high-performing team, and deliver exceptional customer experiences.

Based: Chelsea, NY

About Roland:

Roland (roland.com) is a world leader in the design, manufacture and distribution of electronic musical instruments including pianos, keyboards and synthesizers, guitar products, electronic percussion kits, digital recording equipment, amplifiers, audio processing, and video devices. At Roland, we have a mission to inspire the enjoyment of creativity that comes with playing music, no matter what age you choose to start!

This isn't a typical retail job. This is a chance to be part of something genuinely new; a reimagined retail concept built around inspiration, expert guidance, and real human connection.

After decades as a manufacturer-first brand, the company is making a deliberate, strategic investment in direct retail experiences, bringing the brand closer to musicians, creators, and fans in a way that has never been done before. The New York City location is central to that vision.

The team hired for this launch will have a rare opportunity: to shape the culture, the customer experience, and the standard for what a company's retail environment can be. If you want to be part of building something meaningful and not just working in a store, but defining what a world-class music retail experience looks like, this is your moment.

Our Behaviors

Roland’s NYC Team is guided by four core behaviors that define how we show up for every customer, every day.

Inspire: Share your genuine enthusiasm for music and technology. Let your passion be contagious and help customers see what is possible.

Show How: Do not just describe products; demonstrate them. Put instruments in customers' hands and show them what they can create.

Create Memorable Experiences: Every interaction is an opportunity to leave a long-lasting impression. Go beyond the transaction and make people feel something.

Support the Journey: Whether someone is buying their first keyboard or building out a professional studio setup, meet them where they are and help move their creative journey forward.

The Role

Forget everything you think a retail management role is.

We're looking for an inspiring, people-first Retail Store Manager to lead our flagship Chelsea location and bring the Roland experience to life. This is more than managing a store, it's an opportunity to build and develop a high-performing team, create unforgettable customer experiences, and establish one of the world's most exciting destinations for musicians, producers, DJs, educators, and creators.

As the leader of Roland's flagship retail experience in one of the world's most influential music markets, you'll be responsible for driving business performance, fostering a culture of innovation and continuous learning, and ensuring every customer interaction reflects the creativity, expertise, and passion that define the Roland, BOSS, and DW brands.

You'll lead by example, coaching and developing your team, collaborating across the organization, and using customer insights to continually elevate the flagship experience while delivering operational excellence and sustainable business growth. We're looking for a retail leader who raises the bar, someone with a passion for music, people, and premium customer experiences, who is driven to develop exceptional teams and deliver the level of service, execution, and professionalism expected of a flagship destination.

Every aspect of the Roland Store is designed to create exceptional customer experiences, maximize sales opportunities, and foster lasting customer loyalty and advocacy for the Roland brand.

What You’ll Lead

Lead all aspects of the Roland Store in Chelsea, NY, including developing and leading the Assistant Manager and retail team, to create an environment where exceptional customer experiences, operational excellence, and commercial performance come together to build lasting loyalty and advocacy for the Roland brand while maintaining efficient and financially responsible store operations.
Under the Director of Retail’s leadership, collaborate with store personnel, local and global corporate teams, and various stakeholders to align on strategies that maximize sales performance, deliver a seamless omnichannel customer experience, and support the continued growth of the Chelsea flagship across in-store, e-commerce, and other B2B and B2C channels.
Act as the voice of the flagship store by sharing local customer insights with Marketing and identifying opportunities for on-brand experiences, events, and content that strengthen customer engagement, loyalty, and sales.
Own the growth and effective management of the customer database by ensuring accurate customer records, leveraging CRM tools (Active Campaign, Backstage, etc.) to strengthen customer relationships, and supporting personalized follow-up that enhances satisfaction, loyalty, and repeat business.
Oversee inventory management and fulfillment operations to maintain optimal stock levels across store and warehouse locations, ensuring timely delivery, operational efficiency, and effective inventory controls that minimize shrinkage and support business performance.
Champion a culture of continuous learning and excellence by leading by example, continually developing your own product knowledge and sales expertise while coaching and inspiring the Assistant Managers and Retail Product Specialists to achieve operational and business objectives, support individual development goals, deliver exceptional customer service, maintain outstanding store presentation, and deepen their product expertise to elevate the customer experience and strengthen the Roland, BOSS, and DW brands.
Foster a high-performance culture by leveraging business insights, customer feedback, and individual performance to develop tailored coaching and development plans that strengthen capabilities, support career growth, and drive business results.
Embrace and promote the Roland culture by leading by an innovative mindset by identifying new opportunities to drive traffic to the Chelsea flagship, and supporting the growth of the Roland, BOSS, and DW brands across the business.

Role Accountabilities

Retail Store Sales Strategy and Business Management

Drive sustainable sales growth and profitability by empowering your team to deliver exceptional customer experiences, maintain the highest standards of product knowledge and store presentation, and leverage coaching and development opportunities to maximize performance across the Chelsea flagship and e-commerce channels.
Identify opportunities to expand the business beyond traditional retail through education, B2B partnerships, and off-site events while monitoring, analyzing, and reporting sales performance verses target daily, to inform decisions and support achievement of business objectives.
Lead as the Chelsea store’s expert ongoing execution and refinement of the store's sales and business strategy by driving team performance, ensuring sound commercial decision-making and adherence to company policies, and acting on feedback and performance insights immediately to continuously improve operational excellence and business results.
Build strong internal relationships across Retail, Marketing, Finance and other cross-functional departments to ensure the Chelsea flagship receives the resources, alignment, and support needed to deliver exceptional customer experiences and achieve business objectives.

Leadership and Motivation

Cultivate a customer-first culture where feedback and customer concerns are embraced as opportunities for continuous improvement, ensuring issues are resolved effectively, shared with leadership as appropriate, and translated into meaningful enhancements to the customer experience.
Drive alignment, accountability, and execution through clear communication, purposeful team meetings, and consistent leadership, reinforcing business priorities, performance expectations, and the values that define the Roland retail experience.

Managing and Developing People

Lead the full employee lifecycle by working directly with the Director of Retail, Human Resources, and other internal stakeholders to recruit, hire, onboard, develop, and retain a high-performing team that reflects the Roland culture and delivers exceptional customer experiences.
Build a culture of continuous growth by identifying capability gaps through regular observations, performance assessments, competency checklists, and role-play exercises, creating individualized development plans, securing appropriate product training resources, and providing ongoing coaching that enables the team to achieve operational, sales, and professional development goals.
Equip Assistant Managers and Retail Product Specialists with the knowledge, skills, and confidence to consistently deliver the Roland Customer Journey through structured onboarding, hands-on coaching, role-play exercises, product demonstrations, consultative selling techniques, and exceptional product knowledge that create memorable customer experiences.
Promote alignment, engagement, and accountability by leading purposeful team meetings, communicating business priorities and performance expectations, ensuring the team is informed of company initiatives and training opportunities, and fostering an environment of open communication and collaboration.
Represent the Chelsea flagship in cross-functional meetings by advocating for the needs of the store, sharing customer and market insights, collaborating on opportunities to strengthen the business, and communicating key decisions, priorities, and initiatives back to the store team.
Leverage performance management tools, including ACTUS, to conduct regular one-on-one meetings, provide timely verbal and written feedback following coaching and development sessions, document progress, and establish clear S.M.A.R.T. goals that support individual growth and business performance.
Utilize tools including the Roland Training Academy, and ActiveCampaign to monitor performance, track learning progress, ensure data accuracy, and identify opportunities to strengthen customer engagement, operational excellence, and sales effectiveness.
Provide ongoing coaching and mentorship that builds on individual strengths, addresses capability gaps, and empowers Assistant Managers and Retail Product Specialists to achieve operational, sales, and professional development objectives.
Shape a culture of accountability and continuous improvement by setting clear expectations, recognizing performance, and delivering consistent, actionable feedback that supports long-term individual and team success.

Displays and Merchandising

Maintain a flagship retail environment that is always customer-ready by ensuring exceptional store presentation, accurate pricing, promotional execution, and merchandising standards that reflect the Roland, BOSS, and DW brands.
Oversee product displays and merchandising to ensure key products are presented in accordance with established planograms, remain demo-ready, and are supported by compelling promotional materials that enhance the customer experience and drive sales.
Continuously evaluate merchandising effectiveness, inventory presentation, pricing, and product availability, recommending adjustments that optimize the customer experience, maintain a competitive in-stock position, and support business performance.

Stock Processes and Supply Chain

Oversee inventory management across the Chelsea flagship and supporting warehouse locations, ensuring appropriate stock levels, accurate inventory records, and an organized, customer-ready environment that supports business growth and operational excellence.
Ensure efficient execution of all supply chain and fulfillment activities including but not limited to receiving, transfers, deliveries, and returns, while maintaining accurate documentation, effective communication with internal stakeholders, and exceptional service for customers and business partners.
Maintain inventory integrity through regular stock audits, annual inventory counts, and accurate reporting, proactively investigating and resolving discrepancies while providing timely sales and inventory insights that support informed business decisions.

Communication, Operational Leadership & Compliance

Communicate with professionalism and clarity across all levels of the organization, building strong collaborative relationships while ensuring customer communications consistently reflect the Roland brand and comply with privacy and company standards.
Maintain exceptional organizational discipline by planning proactively, managing priorities effectively, and delivering reports, business plans, expense submissions, action plans, and other required documentation accurately and on time.
Lead a safe, compliant, and operationally excellent store by ensuring adherence to company policies, health and safety procedures, legal and regulatory requirements, accessibility standards, and all applicable operational guidelines that protect employees, customers, and the business.

Schedule and Location

Full-time, 40 hours per week
Based in Chelsea, New York
Availability required across weekdays, weekends, and key retail periods

Physical Qualifications

Regularly required to stand, walk, and move throughout the store during scheduled shifts.

Frequently required to bend, stoop, kneel, crouch, and reach above and below shoulder level.
Must be able to lift, carry, push, and pull merchandise and supplies weighing up to 45 pounds.
May occasionally lift up to 45 pounds with or without assistance.
Ability to climb ladders and use step stools safely.
Requires manual dexterity to operate point-of-sale equipment, handheld devices, and other store technology.
Must possess sufficient visual acuity to read labels, pricing information, schedules, and computer screens.
Ability to work in a fast-paced retail environment and navigate crowded sales floors and stockrooms.
May be required to move rolling racks, carts, and other store equipment.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Compensation and Benefits

This is a full-time position located in Chelsea, New York that offers a competitive hourly rate, great benefits, including Health, Dental, Vision, Life, FSA, 401k, Vacation Pay, Sick Pay, and more.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Retail Store Assistant Manager, Roland U.S.

Division: Roland Retail Store NYC
Reports to: Retail Store Manager
Salary Pay Range: $75k to $80k (Plus Bonus)
Full-Time Position (Exempt)

Role Purpose:

Roland is opening a flagship retail experience in the heart of New York City, and we're looking for an experienced, passionate, and people-first Assistant Store Manager to support the leadership of our flagship location, inspire a high-performing team, and help deliver exceptional customer experiences.

Based: Chelsea, NY

About Roland:

This isn't a typical retail job. This is a chance to be part of something genuinely new; a reimagined retail concept built around inspiration, expert guidance, and real human connection.

Our Behaviors

Roland’s NYC Team is guided by four core behaviors that define how we show up for every customer, every day.

Inspire: Share your genuine enthusiasm for music and technology. Let your passion be contagious and help customers see what is possible.

Show How: Do not just describe products; demonstrate them. Put instruments in customers' hands and show them what they can create.

Create Memorable Experiences: Every interaction is an opportunity to leave a long-lasting impression. Go beyond the transaction and make people feel something.

Support the Journey: Whether someone is buying their first keyboard or building out a professional studio setup, meet them where they are and help move their creative journey forward.

The Role

Forget everything you think an Assistant Store Manager retail management role is.

We're looking for an inspiring, people-first Assistant Store Manager to partner with the Store Manager in bringing the Roland experience to life at our flagship Chelsea location. This is more than supporting store operations — it's an opportunity to help develop a high-performing team, create unforgettable customer experiences, and contribute to one of the world's most exciting destinations for musicians, producers, DJs, educators, and creators.

As the second-in-command of Roland's flagship retail experience in one of the world's most influential music markets, you'll play a key leadership role in driving business performance, fostering a culture of innovation and continuous learning, and ensuring every customer interaction reflects the creativity, expertise, and passion that define the Roland, BOSS, and DW brands.

You'll set the pace on the sales floor by leading through action -- delivering exceptional customer experiences, coaching and developing Retail Product Specialists in real time, and partnering with the Store Manager to drive operational excellence, elevate team performance, and continually enhance the flagship experience. In the Store Manager's absence, you'll confidently lead the business, ensuring continuity of leadership and an exceptional customer experience.

We're looking for a retail leader who raises the bar, someone with a passion for music, people, and premium customer experiences, who is driven to develop exceptional teams and deliver the level of service, execution, and professionalism expected of a flagship destination.

Every aspect of the Roland Store is designed to create exceptional customer experiences, maximize sales opportunities, and foster lasting customer loyalty and advocacy for the Roland brand.

What You’ll Drive

Partner with the Store Manager to drive the success of the Chelsea flagship by delivering exceptional customer experiences, supporting operational excellence, maximizing sales performance, and ensuring every customer journey reflects the Roland, BOSS, and DW brands while maintaining efficient, financially responsible store operations.
Collaborate with the Store Manager and cross-functional corporate teams, under their direction, to execute retail strategies that support sustainable growth across the flagship store, e-commerce, and other B2B and B2C channels, achieving established business objectives while delivering a seamless omnichannel customer experience.
Act as the voice of the sales floor by sharing local customer insights and recommending opportunities for on-brand experiences, events, and content to the Store Manager that strengthen customer engagement, loyalty, and sales.
Support the effective management and ongoing growth of the customer database by maintaining accurate customer records, leveraging CRM tools, and ensuring personalized post-purchase follow-up that strengthens customer relationships, loyalty, and repeat business.
Support inventory management and fulfillment operations by maintaining optimal stock levels across the flagship store and supporting warehouse locations, ensuring timely order fulfillment, operational efficiency, and effective inventory controls that minimize shrinkage while delivering an exceptional customer experience.
Lead from the sales floor by demonstrating exceptional selling, customer engagement, and product expertise while continually developing your own knowledge and skills. Coach Retail Product Specialists in real time, reinforcing best practices and helping them achieve operational, sales, and customer experience goals across the Roland, BOSS, and DW brands.
Partner with the Store Manager to identify development opportunities for Retail Product Specialists, delivering ongoing coaching, onboarding, and performance feedback that builds capability, strengthens customer engagement, and supports individual and business success.
Lead from the sales floor by coaching and developing Retail Product Specialists to achieve operational, sales, and individual performance objectives while reinforcing the Roland Customer Journey, exceptional customer service, and the highest standards of product knowledge and store presentation.
Partner with the Store Manager to assess individual and team performance, leverage business insights and customer feedback, and implement tailored coaching and development plans that strengthen capabilities, drive results, and support career growth.
Embrace the Roland culture by identifying innovative opportunities to enhance the flagship experience, increase traffic to the Chelsea store, and support the continued growth of the Roland, BOSS, and DW brands across the business.

Role Accountabilities

Sales Leadership & Business Performance

Partner with the Store Manager to drive sales growth and profitability by executing the flagship's sales strategy, delivering exceptional customer experiences, and ensuring the team consistently upholds the highest standards of customer service, product knowledge, and store presentation across the Roland, BOSS, and DW brands.
Lead the day-to-day execution of sales initiatives by coaching the team on targeted products and categories, monitoring performance against established goals, and responding quickly to business insights and leadership feedback to continuously improve sales results and operational execution.
Support the Store Manager by leveraging the appropriate reporting tools and business resources to report sales performance verses target and update daily, using those insights to identify trends, uncover opportunities, and help drive informed business decisions.
Support sound commercial decision-making by ensuring sales are completed within established pricing and margin guidelines, seeking appropriate authorization when required, and acting immediately on feedback, direction, and action items provided by the Store Manager, Director of Retail, and Retail Leadership Team, ensuring timely execution of priorities identified through store visits, performance reviews, and other business communications.

Sales Floor Leadership & Communication

Partner with the Store Manager throughout the recruitment and onboarding process, helping identify, assess, and develop talented Retail Product Specialists who embody the Roland culture and deliver exceptional customer experiences.
Support and lead the day-to-day communication rhythm of the flagship by facilitating team huddles, reinforcing business priorities, sales objectives, promotions, and operational expectations, while creating an environment that encourages collaboration, engagement, and accountability.
Serve as the leadership representative for the Chelsea flagship when the Store Manager is unavailable, confidently representing the store in meetings, communicating key decisions and priorities back to the team, and ensuring continuity of leadership and execution.
Partner with the Store Manager to identify opportunities that strengthen sales performance, customer engagement, and business growth by contributing frontline insights on sell-through trends, customer feedback, product opportunities, and local market needs.

Sales Coaching & Team Development

Serve as the primary sales coach on the floor by observing customer interactions, identifying capability gaps, and delivering real-time coaching that reinforces the Roland Customer Journey, consultative selling, and exceptional customer experiences.
Support the onboarding and ongoing development of Retail Specialists by delivering structured training, product education, role-play exercises, and hands-on coaching that builds confidence, product expertise, demonstration skills, and sales effectiveness across the Roland, BOSS, and DW brands.
Leverage competency assessments, role profiles, checklists, and the Roland training methodology to provide meaningful feedback, create targeted development opportunities, and help Retail Specialists achieve operational, sales, and individual performance objectives.
Partner with Product Managers, Product Specialists, other cross-functional teams, and the Store Manager to ensure the Retail Team has access to ongoing product training and development resources that support continuous learning, business performance, and an exceptional customer experience.
Serve as the leadership representative for the Chelsea flagship when the Store Manager is unavailable, confidently representing the store in meetings, communicating key decisions and priorities back to the team, and ensuring continuity of leadership and execution.
Ensure the team is informed, prepared, and actively engaged in all required training, meetings, and company initiatives, reinforcing a culture of continuous learning, accountability, and operational excellence.

Performance Coaching & Development

Leverage performance management tools, including ACTUS, to support regular one-on-one meetings with the Store Manager, provide timely verbal and written feedback following coaching and development sessions, document progress, and establish clear S.M.A.R.T. goals that strengthen individual performance and business results.
Utilize the Roland Training Academy and ActiveCampaign to track learning progress, monitor knowledge retention, ensure data accuracy, and identify opportunities to strengthen customer engagement, sales effectiveness, and individual development.
Coach Retail Specialists through active listening, continuous dialogue, role-play exercises, and real-time feedback, building on individual strengths, addressing capability gaps, and reinforcing the skills and behaviors that drive exceptional customer experiences and sales performance.
Ensure Retail Specialists maintain accurate customer data and effectively utilize CRM tools to support meaningful customer engagement, personalized follow-up, and long-term customer loyalty.

Displays & Merchandising

Maintain a flagship retail environment that is always customer-ready by ensuring exceptional store presentation, accurate pricing, promotional execution, and merchandising standards that reflect the Roland, BOSS, and DW brands.
Lead the day-to-day execution of merchandising standards by ensuring key products are displayed in accordance with established planograms, remain demo-ready, and are supported by compelling promotional materials that enhance the customer experience and drive sales.
Monitor merchandising effectiveness, product availability, pricing, and display standards, proactively identifying opportunities and partnering with the Store Manager to optimize the customer experience, maintain a competitive in-stock position, and support business performance.

Stock Processes & Supply Chain

Support inventory management by maintaining appropriate stock levels across the Chelsea flagship and supporting warehouse locations, ensuring products are available to deliver an exceptional customer experience and support business performance.
Lead the day-to-day execution of inventory and fulfillment processes — including receiving, transfers, deliveries, and stock movements — ensuring accuracy, operational efficiency, and timely communication with internal stakeholders and service providers.
Maintain inventory integrity by organizing stockrooms, conducting regular inventory counts, investigating discrepancies, and providing accurate sales and inventory information that supports operational excellence and informed business decisions.

Operational Leadership & Compliance

Communicate professionally and effectively with customers, colleagues, and cross-functional partners, ensuring every interaction reflects the Roland brand and meets company privacy and communication standards.
Maintain exceptional organization by proactively managing priorities, completing reports, expense submissions, and required documentation accurately and on time, while supporting the Store Manager in the day-to-day operation of the flagship.
Lead by example in maintaining a safe, compliant, and operationally excellent environment by ensuring adherence to company policies, health and safety procedures, accessibility standards, and all applicable legal and operational requirements.

Schedule and Location

Full-time, 40 hours per week
Based in Chelsea, New York
Availability required across weekdays, weekends, and key retail periods

Physical Qualifications

Regularly required to stand, walk, and move throughout the store during scheduled shifts.

Frequently required to bend, stoop, kneel, crouch, and reach above and below shoulder level.
Must be able to lift, carry, push, and pull merchandise and supplies weighing up to 45 pounds.
May occasionally lift up to 45 pounds with or without assistance.
Ability to climb ladders and use step stools safely.
Requires manual dexterity to operate point-of-sale equipment, handheld devices, and other store technology.
Must possess sufficient visual acuity to read labels, pricing information, schedules, and computer screens.
Ability to work in a fast-paced retail environment and navigate crowded sales floors and stockrooms.
May be required to move rolling racks, carts, and other store equipment.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Compensation and Benefits

This is a full-time position located in Chelsea, New York that offers a competitive hourly rate, great benefits, including Health, Dental, Vision, Life, FSA, 401k, Vacation Pay, Sick Pay, and more.

Email Content Creator

Division: Roland Cloud Marketing Team
Reports to: Marketing Manager
Hourly Pay Range: $33–$38 Full-time Position (non-exempt)

Summary Description

Roland Cloud is a leading platform for virtual instruments, sounds, and creative tools for musicians and producers worldwide. We are passionate about delivering cutting-edge products and engaging experiences to our global community.

We are seeking a talented Email Content Creator to join our marketing team. This role is responsible for crafting compelling emails, orchestrating email campaigns that engage our audience, driving product awareness, and supporting sales initiatives. The ideal candidate will have a deep understanding of Roland Cloud products, exceptional writing skills, and a knack for creating content that resonates with musicians and producers.

Duties & Responsibilities

Develop and write engaging email content that aligns with brand voice and marketing objectives.
Collaborate with product and marketing teams to ensure accurate and compelling product representation.
Create email sequences for product launches, promotions, and customer engagement campaigns.
Optimize email content for clarity, conversion, and deliverability.
Analyze campaign performance and suggest improvements based on data insights.
Stay current with email marketing trends, best practices, and emerging technologies.

Qualifications

Education Experience

Deep product knowledge of Roland Cloud and Roland instruments (or willingness to learn quickly).
2+ years of copywriting experience or strong writing and communication skills with attention to detail and tone.
Experience in digital marketing and email campaign management (preferred).
Familiarity with AI tools for content creation and optimization (a plus).
Ability to work collaboratively across teams and manage multiple projects.
Knowledge of email marketing platforms (e.g., Mailchimp, HubSpot, or similar) is beneficial.

Preferred Skills

Basic understanding of music production and the needs of musicians.
Basic knowledge of HTML/CSS for email formatting.
Experience with A/B testing and performance analytics.

Why Join Us?

Work with a passionate team in the music technology industry.
Opportunity to shape the voice of Roland Cloud and engage a global audience.
Access to cutting-edge tools and creative resources.

Employment Standards

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Location

This is currently a remote position. However, any remote work/telecommuting arrangement may be discontinued by the Company at any time and at the discretion of the Company. Non-exempt position.

Language Ability

Must be able to read and comprehend what is read. Must be able to read and comprehend and have sufficient hearing to determine audio characteristics as well as support telephone, office, and event communications. Requires the ability to write memos and possess good spelling skills and/or the ability to use a dictionary.

Reasoning Ability

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. Must have the ability to interpret an extensive variety of technical instructions.

Physical Requirements

This position requires the ability to sit 60% of the day, stand 20%, walk 20%. Requires constant use of hands, arms, and wrist movement for computer work. Ability to hold, grasp, turn, or otherwise work with the hand(s).

Must be able to lift and carry products in the preparation, pick-up, and delivery, demonstration of products or in their use for content production where products might weigh up to 80 pounds.

Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers. Ability to hear, understand, and distinguish speech, and speak clearly, for phone work and interaction with other employees, vendors, and other outside callers.

Pay periods are bi-weekly. Company offers excellent salary, and benefit package will include medical, dental, vision, 401(k), and much more. If interested, please send resume with salary history to employment-rus@roland.com. NO AGENCY PHONE CALLS, PLEASE.

Media Relations Coordinator

Division: Corporate Communications
Reports to: Global Media Relations Manager
Hourly Pay Range: $30–$34 Full-time Position (non-exempt)

Summary Description

As a member of Roland Corporation, the Media Relations Coordinator will focus on ensuring optimal support for strategic media relations planning and communications for global product launches, as well as for global corporate branding and partnership campaigns, with efficiency and professionalism.

Strong writing and presentation skills, time management, attention to detail, the ability to multitask under deadline pressure, and an understanding of PR, media relations, and project management are key to effective performance.

Duties & Responsibilities

Coordinating the preparation and sharing of key PR assets with outside PR agency for PR strategy planning, press kit coordination, press list management, etc. for product launch, branding, and partnership campaigns for Roland, BOSS, and V-MODA brands.
Meeting scheduling with external PR agency, media, and internal stakeholders.
Sample unit coordination, including procurement, shipping, tracking, and reconciliation of gear for reviews with media partners.
Coordination and sharing of press coverage to enhance its visibility with key internal stakeholders/departments.
Maintenance of master press lists.
In-person and virtual trade show PR support.
Updating launch and campaign trackers within project management software.
Writing product summaries for one-sheets.
Writing and copy-editing press releases for partnership and brand campaigns.
Coordinating awards entry submissions and award logo licensing.

Qualifications

Education Experience

A Bachelor’s degree is required (PR, Communications, or Marketing majors preferred).
Minimum of 3-5 years of related experience.
PR agency or in-house PR related experience preferred.

Skills

Ability to organize workload to meet tight deadlines and work in a fast-paced environment.
Excellent communication skills (written and oral).
Ability to work in a team-oriented, collaborative environment.
Excellent analytical, problem-solving, decision-making, human relations, and communication skills.
Customer-driven sense of urgency.

Computer Skills

Must be fluent in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, TEAMS, CRM) as well as Monday.com and MuckRack (or similar project management and/or PR software).

Employment Standards

Work Environment

Work Location

This is currently a hybrid position which will require you to work from a home office in Los Angeles, CA area with in-office support as needed. Any remote work/telecommuting arrangement may be discontinued by the Company at any time and at the discretion of the Company.

The office is based in Los Angeles, CA.

Must hold a valid driver’s license. This position requires the ability to drive, rent rental cars, and fly to attend seminars, events or offsite demonstration or production.

Language Ability

Reasoning Ability

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. Must have the ability to interpret an extensive variety of technical instructions.

Physical Requirements

Must be able to lift and carry products in the preparation, pick-up, and delivery, demonstration of products or in their use for content production where products might weigh up to 80 pounds.

Dealer Sales Support – US Independent Accounts

Division: North American Sales Operations
Reports to: Sales Support Supervisor

Summary Description

The Dealer Sales Support role for US Independent US Accounts provides administrative, operational, service and sales support to the US sales team and customers, focusing on B2B MI, Piano and other independent dealer channels. This position helps drive sales effectiveness by managing orders, maintaining accurate account information, providing support and serving as a key point of contact between sales, customers, and internal departments. This role ensures a high level of service, timely execution, and strong ongoing relationships with independent accounts and Roland sales staff.

Support sales representatives with order entry, pricing, promotions, and account settings
Serve as a primary sales support contact for independent accounts regarding orders, product availability, and inquiries
Maintain accurate customer records, contracts, and sales data in CRM and order systems
Coordinate with logistics, finance, and operations to resolve order or delivery issues
Assist with sales reporting, forecasting, and tracking account performance
Help prepare sales materials, presentations, and account reviews
Maintains electronic and hard copy documents, forms, and related paperwork as required for interdepartmental purposes
Perform other duties or special projects as requested by supervisor or VP

Employment Standards

Education/Experience: High School diploma and some college courses with 3-5 years of related sales support, MI industry or B2B experience preferred.

Skills: Ability to accurately enter data at 40-50 words per minute. Strong organizational, communication and problem-solving skills. Customer-focused mindset with attention to detail. Ability to manage multiple accounts and priorities in a fast-paced environment. Proficiency in CRM systems, ERP systems, Microsoft Office (Excel, Word, Outlook), B2B platforms, order processing or sales support experience is a plus.

Knowledge: Employee must be highly customer oriented with a helpful, friendly telephone and email and other electronic communication methods that enable them to work with dealer accounts personnel, field sales reps, and all internal RUS customer/partners. Business acumen and willingness to learn. Experience with on-line remote computer work and ability to maneuver around/inside websites, ERP systems, inventory and sales reporting platforms. This role is essential to supporting revenue growth and dealer service level within the independent account segment.

Work Environment

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this job.

Location of Position: Position will be based in Los Angeles County and requires the employee to work onsite one or more days per week as part of a hybrid schedule. Any remote work/telecommuting arrangement may be discontinued by the Company at any time and at the discretion of the Company.

Salary Range: $50,000–$52,000
Full-time Position (non-exempt)