Five (5) Year Manufacturer’s Warranty on Roland Digital Pianos (NZ)

Effective from 01/April/2014 

This warranty is offered by Roland Corporation, represented in New Zealand by MusicNZ Ltd (hereinafter termed "MNZ").

MNZ warrants to customers who purchase any brand new Roland Digital Pianos and Keyboards from an authorised New Zealand Roland distributor after 1st of January 2011 that Roland Digital Pianos and Keyboards will be free of defects in workmanship and materials for the duration of Five (5) years or otherwise as specified in writing by Roland Corporation at the time of sale.

The Five (5) year warranty applies to the following Roland Digital Pianos and Keyboards purchased before 1st January 2015:

Grand Pianos:

V-Piano Grand, RG-3F, RG-1F

Upright Pianos: 

HP-508, HP-506, HP-504, HPi-50e, LX-15e, DP-90Se, DP-90e, RP-401R, RP102, F-130R, F-20. F-140R, RP-501R, F701, RP701

Stage Pianos: 

V-Piano, RD-800, RD-300NX, RD-88, RD-64, FP-80, FP-50, RD-2000, FP-10, FP-30, FP-60, FP-90, FP-30X, FP-60X, FP-90X

Keyboards:

BK-3, BK-5, BK-9, VR-09, AX-Synth, AX-09, FA-06, FA-08E-A7, VR-09B,VR-730, FA-07, JUNO-DS61, JUNO-DS76, JUNO-DS88,FANTOM-08, FANTOM-07, FANTOM-06, FANTOM8, FANTOM7, FANTOM6, JUPITER-X, JUPITER-Xm, JUNO-X.

Effective 1st January 2015, Roland's selected HP and LX range of digital pianos will be covered by a Ten (10) Year Manufacturer's Warranty, protecting against failure from faulty workmanship. For more information on the new Ten (10) Year Manufacturer's Warranty and the relevant models, click HERE. 

During the Five (5) year warranty period, MNZ will repair or replace the Roland Digital Pianos and Keyboards which fail to operate as intended, where it is established that the failure is directly due to defective workmanship or materials as judged by an authorised Roland Service Agent within New Zealand.

The warranty is subject to the Terms and Conditions explicitly stated in the Roland Manufacturer’s Warranty (NZ) 

Manufacturer’s Warranty applies in addition to rights you may have under the Consumer Guarantee’s Act (CGA) 1993 (and addendums). Second-hand products are not subject to this Manufacturer’s Warranty.

To make a claim

To make a claim under this warranty, the customer must contact either the Roland Australia distributor from which the products were purchased or MNZ:

Music NZ Ltd
ATT: Warranty Claims Officer (Daryl Cogger)
PO Box 132-015
Silvia Park
Mt Wellington 1644
AUCKLAND
Email: admin@musicnzl.co.nz

All expense of claiming the warranty (eg. shipping, handling, postage, insurance) will be borne by the customer making the claim. The following information will be required with the customer’s warranty request: (1) date of purchase; (2) place of purchase; (3) full name; (4) shipping address; (5) phone number; (6) e-mail address; and (7) serial number; (8) item number(s); (9) proof of purchase. Warranty requests that do not include all of the required information may be declined or have a processing delay. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected by Roland Technical Services or by an authorised Roland Service Agent. If the warranty claim is found to be valid, the product will be repaired and returned to the customer or a replacement product will be sent to the customer at Roland’s cost.