TEN (10) YEAR MANUFACTURER'S WARRANTY ON ROLAND DIGITAL PIANOS (NZ)
Effective 1st January 2015, Roland's HP and LX range of digital pianos will be covered by a Ten (10) Year Manufacturer's Warranty, protecting against failure from faulty workmanship.
Roland digital pianos are built to last. Our commitment to quality means that we are confident to guarantee your piano to be free from defects in workmanship or materials for a period of 10 years from the date of the original purchase. This warranty does not impact your legal rights under the relevant legislation.
GENERAL
(a) This warranty is offered free of charge by Roland Corporation, represented in New Zealand by MusicNZ Ltd (hereinafter termed "MNZ").
(b) This warranty is valid against any of the following models of Roland piano, HP-504, HP-506, HP-508, HPi-50e, HP-601, HP-603, HP-603A, HP-605, HP704, HP702, DP-603, LX-7, LX-17, LX705, LX706, LX708, Kiyola KF-10, GP-607, GP-609, GP-3, GP-6, GP-9 and GP-9M purchased after 1st January 2015.
(c) This warranty is valid only for purchases made from an authorised dealer of MNZ. The warranty is non-transferable, is not valid for products purchased outside of New Zealand or for products purchased from a dealer that is not accredited by MNZ.
(d) MNZ warrants to customers who purchase a brand new Roland HP-504, HP-506, HP-508, HPi-50e and LX-15e after 1st of January 2015 from an authorised New Zealand Roland distributor that it will be free of defects in workmanship and materials for the duration of Ten (10) years or otherwise as specified in writing by Roland Corporation at the time of sale. This warranty is supplementary to any other legal rights incapable of exclusion.
(e) Any brand new Roland Digital Piano or Keyboard purchased from an Authorised New Zealand distributor before 1st January 2011 is covered by relevant statutory conditions and warranties
(f) Any brand new Roland Digital Piano or Keyboard purchased from an Authorised New Zealand distributor between 1st April 2014 and 31st December 2014 is covered by Five (5) Year Manufacturer's Warranty. Please click HERE for details.
(g) During the Ten (10) year manufacturer’s warranty period, MNZ will repair or replace the Roland Digital Pianos or Keyboard which fail to operate as intended, where it is established that the failure is directly due to defective workmanship or materials as judged by an authorised Roland Service Agent within New Zealand.
(h) Second-hand and ex demonstration products are not subject to this Manufacturer’s Warranty, but are instead covered by the Consumer Guarantee as long as the products are purchased from an authorised New Zealand Roland distributor. This warranty is supplementary to any other legal rights incapable of exclusion.
(i) The Manufacturer’s warranty is subject to the Terms and Conditions explicitly stated in the Roland Manufacturer’s Warranty (NZ);
HOW TO MAKE A CLAIM
To make a claim under this warranty, the customer must contact either the Roland New Zealand distributor from which the products were purchased or MNZ:
Music NZ Ltd
ATT: Warranty Claims Officer (Daryl Cogger)
PO Box 132-015
Silvia Park
Mt Wellington 1644
AUCKLAND
Email: admin@musicnzl.co.nz
All expense of claiming the warranty (eg. shipping, handling, postage, insurance) will be borne by the customer making the claim.
The following information will be required with the customer’s warranty request: (1) date of purchase; (2) place of purchase; (3) full name; (4) shipping address; (5) phone number; (6) e-mail address; and (7) serial number; (8) item number(s); (9) proof of purchase. Warranty requests that do not include all of the required information may be declined or be subject to a processing delay.
Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected by Roland Technical Services or by an authorised Roland Service Agent. If the warranty claim is found to be valid, the product will be repaired and returned to the customer or a replacement product will be sent to the customer at Roland’s cost.