Five (5) Year Manufacturer’s Warranty on Boss Compact Pedals (NZ)

Effective from 01/April/2014 This warranty is offered by Roland Corporation, represented in New Zealand by MusicNZ Ltd (hereinafter termed "MNZ").

MNZ warrants to customers who purchase any Boss Compact Pedals from an authorised New Zealand Roland/Boss distributor that Boss Compact Pedals will be free of defects in workmanship and materials for the duration of Five (5) years or otherwise as specified in writing by MNZ at the time of sale.

During the Five (5) year warranty period, MNZ will repair or replace the Boss Compact Pedals which fail to operate as intended, where it is established that the failure is directly due to defective workmanship or materials as judged by an authorised Roland/Boss Service Agent in New Zealand.

Manufacturer’s Warranty applies in addition to rights you may have under the Consumer Guarantee’s Act (CGA) 1993 (and addendums). Second-hand products are not subject to this Manufacturer’s Warranty.

Where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply: the Five (5) year warranty is still applicable. “Business” includes any performance of a public nature whether paid or otherwise and includes, but is not limited to, schools, churches, institutions, working musicians, installations, hospitality, studios. This exclusion also applies for goods purchased for resale or use in repairs.

The Manufacturer’s Warranty does not apply to damage to this product that occurred as a result of abuse or misuse, abnormal service or handling, battery leakage or failure, thunderstorm activity, by insects or vermin, damage which may have been caused either directly or indirectly by another product, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Roland Technical Services or by an authorised Roland Service Agent within New Zealand.

No other warranties, either express or implied by law, are made with respect to these goods, including warranties of merchantability and fitness for a particular purpose, and are limited in duration to the length of this warranty, except to the extent to which relevant legislation applies to the sale of this product and the rights thereby conferred are incapable of exclusion. the Vendor’s liability, for any product deemed to be defective, is limited to repair or replacement of the product, except as otherwise provided for under relevant legislation.

Further terms of the warranty are available in the Roland Manufacturer’s Warranty HERE

Making a claim

To make a claim under this warranty, the customer must contact either the New Zealand Roland distributor from which the products were purchased or MNZ directly:

Music NZ Ltd
Contact: Daryl Cogger
PO Box 132-015
Sylvia Park
Mt Wellington 1644
AUCKLAND
E: admin@musicnzl.co.nz

All expense of claiming the warranty (eg. shipping, handling, postage, insurance) will be borne by the customer making the claim. The following information will be required with the customer’s warranty request: (1) date of purchase; (2) place of purchase; (3) full name; (4) shipping address; (5) phone number; (6) e-mail address; and (7) serial number; (8) item number(s); (9) proof of purchase. Warranty requests that do not include all of the required information may be declined or have a processing delay.

Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected by Roland Technical Services or by an authorised Roland Service Agent. If the warranty claim is found to be valid, the product will be repaired and returned to the customer or a replacement product will be sent to the customer at our cost.

Music NZ Ltd 
Contact: Daryl Cogger
PO Box 132-015
Sylvia Park
Mt Wellington 1644
AUCKLAND
E: admin@musicnzl.co.nz