Terms & Conditions

The Roland Europe Group Limited warranty only applies to manufacturing defects or failures.

Warranty periods commence from the original date of purchase, and apply to products purchased after 1 May 2021, unless otherwise stated.

  • Roland Digital Pianos:
    Any of the following piano ranges, purchased after 1 December 2014, come with a 10-Year onsite warranty:

    • HP Series
    • HPi Series
    • LX Series
    • DP Series
    • KF Series
    • GP Series
    • V-Piano

    All other piano ranges come with a 2-Year warranty.

  • Boss Compact Single Pedals:
    5-Year Warranty*
  • Roland & BOSS Branded Cables:
    Lifetime Warranty*
  • All other Roland, BOSS & V-MODA products:
    2-Year Warranty*
  • Products Purchased as Ex-Display from an Authorised Roland Dealer:
    2-Year Warranty**

    * These products must be returned to a Roland Authorised Service Centre for warranty repairs.

    ** In the event of a warranty claim for Ex-Display products, the product will need to be returned to the authorised Roland Dealer that it was purchased from.

Products purchased Second-Hand from an authorised Dealer or private seller:
If a product has been purchased second-hand, the product comes with the remainder of the original warranty from original owner’s date of purchase.

For products purchased in the UK and Eire prior to 1st May 2021, the following products are subject to a 12-month warranty. If these products were purchased in the EU, they are subject to a 2 year warranty.

  • Bags
  • Tuners / metronomes / expression pedals
  • Stands sold separately (not part of package)
  • Drumhead triggers and mesh heads, cymbals, kick triggers, SPD-ONE percussion pads, clamps and drum accessories including additional triggers
  • Stools
  • Headphones
  • Microphones
  • Cables that do not carry the Roland/BOSS brand
  • Mats
  • Accessories

The Roland Europe Group Limited warranty does not apply to the following

  • (a) Cosmetic or structural damage to the instrument due to extreme changes in temperature, humidity, extended exposure to direct sunlight, fire, or moisture. Full guidance on using and storing products safely can be found in the owner’s manual.
  • (b) To damage, corrosion or rusting of any hardware components caused by humidity, extreme temperatures, exposure to moisture or battery leakage
  • (c) To damage caused by accident, abuse, misuse, liquid ingress, fire, moisture, body salts and acids of perspiration, or other external causes.
  • (d) To defects or discolouration of any part of the instrument including keys, pedals, controls, and switches caused by normal wear and tear
  • (e) To damage caused either directly or indirectly by another product. For example, using a 3rd party power supply or connecting the product incorrectly.
  • (f) To damage caused by unauthorised modification.
  • (g) To damage caused by unauthorised personnel.
  • (h) If any attempt to dismantle or repair a product is made by unauthorised personnel.
  • (i) The product’s serial number is missing, altered or has been tampered with.
  • (j) If the product software or firmware has been altered or modified in any way.
  • (k) Any attempt to operate the product outside of the guidelines specified in the Owner's Manual, could result in loss of data, render the product inoperable and void the product’s warranty.

Right to repair

Roland Europe Group recycle the components of our products in line with all applicable EU laws.

Due to health and safety reasons, we do not encourage customers to undertake electrical repairs for themselves. In addition, as previously stated, this would invalidate the warranty.

Accessing our Repair Service:

  • To exercise your rights under our warranty, you must either return your product to your official Roland/Boss or V-MODA Dealer with proof of purchase (sales receipt) and a clear description of the fault. Alternatively, please contact us via your Backstage account and we will advise on the easiest way to get your product repaired.
  • For pianos eligible for an onsite repair, please contact Roland Europe Group Limited directly through your Backstage account. Our product support team will assess the fault and will then arrange for an authorised service engineer to visit your home and carry out the repair onsite, if necessary. Timescales are subject to availability of spare parts.
  • For all other products, these will be delivered to a regional Roland office, or another designated service centre for repair.
  • Once the repair is completed, the product will be returned to the sender.
  • If you purchased your product from Amazon, please contact Amazon directly.
  • We strongly recommend that you ensure that the product is well protected during transportation and boxed against any damage. If the product arrives damaged through insufficient packaging, this could delay the repair significantly.
  • Please use the product’s original packaging where possible. If this is not available, the following measures should be taken:
    • Outer carton
      Please ensure that the outer carton is sufficiently large to accommodate not only the product, but also approximately 50 mm thickness of protective material (e.g. bubble wrap) around the entire unit. Please ensure the outer carton is sealed.
    • Attached mains plug
      Unless specifically requested, please do not package the power supply for your product. If we do require the power supply, please ensure this is sufficiently wrapped with approximately 30mm of protective material. This will help to prevent the plug from being damaged and, more importantly, prevent the plug from damaging the unit. Never position the mains plug between the product and outer box. Wrap it as described above and place it on top of the unit in such a way as to prevent it from damaging the product.
    • Hard case
      When returning an item in a hard case, we strongly recommend the use of cable ties to secure the case. However, if preferred you may wish to use a numeric lock. If this is the case, please ensure that you let us know the numeric code.
  • Roland/Boss and V-MODA will, at its sole discretion, repair or replace your product at no charge if the fault is reported within the warranty period. In the event that we replace your product, this warranty continues from the original date of purchase and not from the date of the replacement.
  • Roland/Boss and V-MODA do not offer the option of a loan or temporary replacement whilst the product is with us for repair. If your product is relied upon in a professional capacity, we strongly recommend having a contingency in place (i.e. a backup or second unit) as Roland Europe Group Ltd/Boss and V-MODA will not be held liable for any financial loss.
  • This warranty relates solely to the product. Roland Europe Group Limited excludes any and all liability for any incidental or consequential loss or damages (direct or indirect), howsoever incurred, arising from the malfunction or failure of any of its products or services.

Terms and Conditions - General information:

The consumer has legal rights under applicable national and/or European legislation on the sale of consumer goods. These warranty provisions do not affect those rights..

  • The warranty is offered by Roland Europe Group Limited, Registered Office: Hive 2, 1530 Arlington Business Park, Theale, Reading, RG7 4SA, Registered in England and Wales No: 8904664.
  • The warranty only applies to products purchased from an official Dealer of Roland Europe Group Limited. The warranty does not apply to products purchased either outside Europe, UK, Russia, Norway, Iceland or Switzerland or from a Dealer which is not certified by Roland Europe Group Limited. A list of our authorised Dealers can be found on our website
  • To make use of the warranty, you must present your product and proof of purchase (invoice/receipt) and a clear description of the fault to your official Roland/Boss and V-MODA Dealer (or service centre). If this is not convenient, please contact us directly via Roland Backstage where we will be able to advise further.
  • The free warranty that we offer is transferable to another person as long as you have [a copy of] the original sales receipt. This needs to show the name of the authorised Roland Dealer and the original date of purchase

    Only the remaining duration of the original warranty is transferable, you will not receive a new warranty.

    If the product was not originally purchased from an authorised Roland Dealer, or you do not have [a copy of] the original sales receipt then the warranty is void.

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