TR-8: Driver Troubleshooting OSX

Tags: troubleshoot,aira,tr-8,tr-8 troubleshoot,aira troubleshoot

If you are encountering issues with your driver or Roland gear, try following these simple troubleshooting steps. 

Cannot install/uninstall the driver

Follow the procedure described below to start the installer/uninstaller.
  1. Hold down the Control key and click the installer/uninstaller icon.
  2. On the menu that appears, select "Open."
  3. When you are prompted to confirm that you want to start the application, click "Open."
Check the security settings.
  1. In "System Preferences," click "Security & Privacy."
  2. Click the lock icon on the bottom left. When a dialog box requesting a password appears, enter the administrator's password to unlock.
  3. On the General tab, change the "Allow apps downloaded from"/"Allow applications downloaded from" setting to "Mac App Store and identified developers."
    * When you finish installing or uninstalling the driver, change the setting back to the original setting using the same procedure.

Cannot select the TR-8 device

Did the computer enter a Sleep mode while the TR-8 was connected with its power turned on?
If the computer entered a Sleep mode while the TR-8 was connected with its power turned on, it may not operate correctly. In this case, after resuming, exit all software that are using the TR-8, and then turn on the power of the TR-8 once again.
 

No sound is heard; cannot playback or record

Could you have entered Sleep mode during playback or recording?
If you entered Sleep mode during playback or recording, it will no longer be possible to play back or record from the TR-8. Exit all currently playing or recording software, and switch the power of the TR-8 off, then back on again.
 
Try adjusting the audio buffer size of the driver
If the size of the driver's audio buffer is too small, sound may not be produced, or it may be impossible to carry out normal playback and recording.
In such cases, you should refer to "To change or verify settings," and increase the size of the buffer.

 

Is the TR-8 connected to a USB hub?

Try connecting the TR-8 directly to the USB connector of your computer itself. 

Occasional disruptions in the sound or noises occur.

Try adjusting the audio buffer size for the software you're using.
First, try adjusting the audio buffer size for the software you're using.
If sound dropouts or noise still occur during playback or recording, try adjusting the "Audio Buffer Size" in the Driver Settings panel.
* For some software, it may not be possible to adjust the buffer size.
 
Could you have performed a OS X software update while the device was still connected?
If you performed the OS X software update with the device left connected, drop-outs may occur in the sound. If this occurs, please re-install the driver.
 
Is the TR-8 connected to a USB hub?
Try connecting the TR-8 directly to the USB connector of your computer itself.
 

Occasional disruptions in the sound or noises are in the recorded audio data.

If the recorded audio still contains sound dropouts or noise even after you've adjusted the audio buffer size as described in "Occasional disruptions in the sound or noises occur." (above), try increasing the "Recording Margin" in the Driver Settings panel.
* For some software, it may not be possible to adjust the buffer size.